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- Applying powerful business etiquette, directly
and indirectly, enhances your company’s bottom
line. Here's how:
- Direct enhancement: Clients and customers
are likely to permit the development of a positive
"customer relationship" and will do repeat
business if they feel comfortable and valued by you
and your organization.
- Indirect enhancement: Research
by the UNC Kenan-Flagler
Business School has proven "Workplace Incivility
Can Damage Bottom Line." The internal application
of business etiquette skills improves morale and quality
of work-life while reducing turnover and improving
efficiency. Your employees will feel valued and willing
to contribute more.
- A People Business! Technology dominates the business environment today
but, how many times have you been told, "Ours
is still a people business!"? This means you
must include courtesy, politeness and class, along with service, in your customer relationships.
- Your Company's Image! Your employees project your company image wherever
they go, during business hours and afterward. They
are extensions of your company and the manner in which
it conducts business.
- Differentiation! You MUST differentiate yourself from your competitors!
Business etiquette "know-how" is a differentiating
asset of enormous value that raises the talent level
of your employees.
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